- Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
- There are certain situations where only partial refunds are granted (if applicable)
- If a delivery fee was included for your order (orders under R350), the delivery fee will NOT be refunded. Example: You buy an item for R200, and pay R90 for delivery. The R90 will not be refunded.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, personal use items (such as hair products).
Additional non-returnable items:
- Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There will be a 20% handling fee charge.
If you are approved, then your refund will be processed, we will process the refund by EFT to the banking details you provide us - this can take up to 7 working days.
If you requested a refund before you have received your order, you will be charged a 5% handling fee to cover payment provider costs.
Certain products are sold with a limited warranty that covers standard personal use. Even though a product is under warranty, certain parts are not covered and will have to be paid for separately if broken.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (ie Black Friday or seasonal specials).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 1831, Rooihuiskraal, 0154
A fee of R100 will be levied on all exchanges.
To return your product, you should mail your product to: PO Box 1831, Rooihuiskraal, 0154
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.